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Privacy policy

Privacy Policy

Last updated: November 2026

Overview

This Privacy Policy explains how Mishka Market, also trading as Tribal Impulse ("we", "us", "our"), collects, uses, shares and protects your personal information when you visit or buy from our online store at tribalimpulse.com.au or mishkamarket.com.au (the "Site"), or when you contact us. We aim to handle personal information in line with the Australian Privacy Principles.

Information we collect

Order information. When you place an order, we collect your name, billing and delivery address, email address, phone number and the details of what you bought.

Payment information. Payments are processed securely by our payment providers, such as Shopify Payments. We never see or store your full card number.

Device information. When you browse the Site, we automatically collect information such as your browser type, IP address, time zone, the pages and products you view, the website or search terms that brought you to us, and how you interact with the Site. We collect this using:

  • Cookies: small data files placed on your device, often with an anonymous unique identifier. You can learn more about cookies and how to turn them off at allaboutcookies.org.
  • Log files: records of activity on the Site, including IP address, browser type, internet provider, pages visited and date and time.
  • Pixels and tags: small pieces of code that record how you browse the Site.

Information you give us. This includes emails and enquiries (such as delivery quotes), reviews, and newsletter sign-ups.

You can browse the Site without telling us who you are. We need your contact and delivery details to process an order.

How we use your information

We use your personal information to:

  • process, deliver and confirm your orders, including invoices and order confirmations;
  • communicate with you about your orders and enquiries;
  • check orders for fraud;
  • understand how people use the Site so we can improve it;
  • measure and improve our advertising;
  • send you marketing emails, if you have agreed to receive them; and
  • meet our legal obligations, such as keeping tax records.

Marketing emails

Every marketing email includes an unsubscribe link, or you can email us to be removed from our list at any time.

Who we share your information with

We share personal information only as needed to run our store:

  • Shopify, which powers our online store and processes payments. Shopify's Privacy Policy.
  • Google Analytics, which helps us understand how customers use the Site. Google's Privacy Policy. You can opt out using the Google Analytics opt-out browser add-on.
  • Meta (Facebook and Instagram), through the Meta Pixel and Conversions API, so we can measure and improve our advertising. Meta's Privacy Policy.
  • Delivery providers, such as Australia Post, so they can deliver your order.
  • Our professional advisers, such as our accountant, where needed.
  • Government or law enforcement agencies, where we are required or authorised by law.

We do not sell your personal information.

Storing information overseas

Shopify, Google and Meta may store and process your information outside Australia, including in the United States and Canada. We use these well-known providers because they have strong security and privacy protections, but their handling of your information is also governed by their own policies and the laws of those countries.

Cookies and advertising

We and our advertising partners use cookies and pixels to show you ads for our products on other websites and social media, and to see how well our ads work. You can manage or switch off personalised ads here:

You can also block or delete cookies in your browser settings, although some parts of the Site, such as the cart, may not work properly without them.

Keeping your information secure

Our Site uses encrypted (HTTPS) connections, and payments are handled by Shopify, which meets the payment card industry's security standards (PCI DSS). Only people who need your information to run the store can access it. No online system is completely secure, but if we become aware of a data breach likely to cause you serious harm, we will let you know.

How long we keep your information

We keep order records for at least 5 years, as required by Australian tax law. We keep your email address for marketing until you unsubscribe. When we no longer need your information, we delete it or make it anonymous.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing us. If you have an account, you can update your details yourself. We will respond within 30 days, and there is no charge.

Questions and complaints

If you have a question or concern about how we handle your personal information, please email us. We will look into it and respond within 30 days.

Changes to this policy

We may update this Privacy Policy from time to time, for example to reflect changes in the law or in how we run our store. The updated policy will be posted on this page with a new "last updated" date.

Contact us